SHIPPING & RETURNS

Processing and Delivery Times

All orders are processed within 1-5 business days. Standard shipping typically takes between 2-8 business days for destinations within the United States. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Additionally, nationwide and global shipping delays (such as those caused by COVID-19, holiday volumes, customs, or inclement weather) may impact your estimated delivery date.

Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number to track your order. Once you receive your tracking number, please allow up to 48 hours for the tracking portal to update.

Customs Fees and Import Taxes

SlinkyLeash, LLC. is not responsible for any customs or import fees you may incur during or after shipping (tariffs, taxes, VAT, etc.).

Return & Exchange Policy

In order to be eligible for a refund, you have to return the product within 14 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way. After we receive your item, we will inspect it and process your refund. The money will be refunded to the original payment method you used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement. If the product is damaged in any way, or you have initiated the return after 14 calendar days have passed, you will not be eligible for a refund. Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund. If anything is unclear or you have more questions feel free to contact us at info@slinkyleash.com.

If you have any questions or concerns regarding your order, feel free to contact us at info@slinkyleash.com